Cookie Policy

1. Introduction

This Cookie Policy explains how Church's Chicken ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at churchschickens.click (the "Website"). This policy is designed to help you understand what cookies are, how we use them, and the choices you have regarding their use.

By using our Website, you consent to the use of cookies in accordance with this Cookie Policy. This Cookie Policy should be read alongside our Privacy Policy, which provides additional information about how we collect, use, and protect your personal information.

As a food service business, we use cookies to enhance your online ordering experience, remember your preferences, provide personalized recommendations, estimate delivery times to your location, and maintain your shopping cart across sessions.

2. What Are Cookies

Cookies are small text files that are stored on your computer, tablet, or mobile device when you visit a website. They contain information about your browsing activity and help websites remember information about your visit, making it easier and more useful for you when you return.

How Cookies Work

When you visit our Website, our server sends a cookie to your device. Your device stores the cookie in a file located inside your web browser. The next time you visit our Website, your browser sends the cookie back to our server, allowing us to recognize your device and remember your preferences.

Types of Cookies by Duration

• Session Cookies: These are temporary cookies that are deleted when you close your browser. They help us provide a continuous browsing experience and maintain your shopping cart during a single visit.
• Persistent Cookies: These remain on your device for a set period of time or until you delete them. They remember your preferences across multiple visits to our Website.

Types of Cookies by Origin

• First-Party Cookies: Set by Church's Chicken directly and can only be read by our Website.
• Third-Party Cookies: Set by other companies (like Google Analytics or Facebook) to provide additional functionality and analytics.

3. Why We Use Cookies

We use cookies for several important purposes to enhance your experience on our Website and improve our food service:

Essential Website Functionality

• Maintaining your shopping cart as you browse our menu
• Remembering your login status for your Church's Chicken account
• Ensuring the security of your online transactions
• Providing consistent website functionality across pages

Performance Improvement

• Optimizing website loading times
• Balancing server loads for better performance
• Identifying and fixing technical issues
• Understanding which pages are most popular

User Experience Personalization

• Remembering your location for delivery estimates
• Saving your food preferences and dietary restrictions
• Customizing menu recommendations based on your order history
• Displaying relevant promotions and offers

Analytics and Statistics

• Measuring website traffic and user behavior
• Understanding how customers navigate our menu
• Analyzing ordering patterns and popular items
• Improving our online ordering process

Marketing and Advertising

• Delivering targeted advertisements about our menu items
• Measuring the effectiveness of our marketing campaigns
• Retargeting visitors with relevant food offers
• Providing personalized content based on your interests

4. Types of Cookies We Use

Below is a detailed breakdown of the specific cookies we use on our Website, organized by category:

4.1 Strictly Necessary Cookies

These cookies are essential for the Website to function properly and cannot be disabled without affecting basic functionality.

Cookie Name	Provider	Purpose	Type	Duration
PHPSESSID	Church's Chicken	Maintains user session and shopping cart	Session	Browser close
cart_token	Church's Chicken	Preserves shopping cart contents	Persistent	30 days
security_token	Church's Chicken	Prevents cross-site request forgery	Session	Browser close
load_balancer	Church's Chicken	Directs traffic to appropriate server	Session	Browser close
user_preferences	Church's Chicken	Stores language and accessibility settings	Persistent	1 year

4.2 Performance/Analytics Cookies

These cookies help us understand how visitors interact with our Website by collecting and reporting information anonymously.

Cookie Name	Provider	Purpose	Type	Duration
_ga	Google Analytics	Distinguishes unique users	Persistent	2 years
_gid	Google Analytics	Distinguishes unique users	Persistent	24 hours
_gat_UA-XXXXXXX-X	Google Analytics	Throttles request rate	Persistent	1 minute
_dc_gtm_UA-XXXXXXX-X	Google Tag Manager	Manages tracking scripts	Persistent	1 minute
church_analytics	Church's Chicken	Tracks menu page views and order funnel	Persistent	90 days

4.3 Functionality Cookies

These cookies enable enhanced functionality and personalization, such as location services and customized content.

Cookie Name	Provider	Purpose	Type	Duration
user_location	Church's Chicken	Remembers delivery location for estimates	Persistent	6 months
menu_preferences	Church's Chicken	Stores dietary restrictions and favorites	Persistent	1 year
restaurant_selection	Church's Chicken	Remembers preferred restaurant location	Persistent	3 months
ui_customization	Church's Chicken	Saves user interface preferences	Persistent	6 months
order_history_filter	Church's Chicken	Remembers order history view settings	Persistent	3 months

4.4 Targeting/Marketing Cookies

These cookies are used to deliver advertisements relevant to you and your interests. They may be set by our advertising partners.

Cookie Name	Provider	Purpose	Type	Duration
_fbp	Facebook	Tracks conversions and builds audiences	Persistent	3 months
_fbc	Facebook	Stores click ID for conversion tracking	Persistent	3 months
IDE	Google DoubleClick	Used for remarketing and ad targeting	Persistent	1 year
church_marketing	Church's Chicken	Tracks marketing campaign effectiveness	Persistent	6 months
promo_tracking	Church's Chicken	Monitors promotional offer engagement	Persistent	30 days

5. Third-Party Cookies

We work with trusted third-party service providers who may place cookies on your device to help us provide better service and understand our customers' needs.

Google Analytics

We use Google Analytics to understand how visitors use our Website. Google Analytics uses cookies to collect information about your use of our Website, including your IP address, browser type, pages visited, and time spent on each page. This information is transmitted to and stored by Google.

Privacy Policy: https://policies.google.com/privacy

Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and provide personalized ads to users who have visited our Website. Facebook may use the information to show you relevant ads on Facebook and Instagram.

Privacy Policy: https://www.facebook.com/policy.php

Google Ads

Google Ads cookies help us measure ad performance and provide remarketing services. These cookies may track your visits to our Website to show you relevant ads on other websites.

Privacy Policy: https://policies.google.com/privacy

6. Cookie Duration

Different cookies have different lifespans. Here's a summary of how long our cookies remain on your device:

Session Cookies (Expire when browser closes)

• User session management
• Shopping cart maintenance
• Security tokens
• Load balancing

Short-term Persistent Cookies (1 minute to 24 hours)

• Google Analytics rate limiting (1 minute)
• Daily analytics tracking (24 hours)
• Promotional tracking (varies)

Medium-term Persistent Cookies (30 days to 6 months)

• Shopping cart persistence (30 days)
• Location preferences (6 months)
• Marketing campaign tracking (varies)
• Restaurant selection (3 months)

Long-term Persistent Cookies (1 year or more)

• User preferences (1 year)
• Menu customization (1 year)
• Google Analytics tracking (2 years)
• Advertising cookies (varies by provider)

7. How to Manage Cookies

You have several options for managing cookies on our Website. You can control cookies through your browser settings, use opt-out tools provided by third parties, or adjust your preferences through our cookie consent tool.

7.1 Browser Settings

Most web browsers allow you to control cookies through their settings preferences. Below are instructions for popular browsers:

Google Chrome

1. Click on the three-dot menu in the top-right corner of your browser
2. Select "Settings" from the dropdown menu
3. Click on "Privacy and security" in the left sidebar
4. Select "Cookies and other site data"
5. Choose your preferred cookie settings from the available options
6. To block specific sites, click "Add" next to "Sites that can never use cookies"

Mozilla Firefox

1. Click on the menu button (three horizontal lines) and select "Settings"
2. Select the "Privacy & Security" panel
3. In the "Cookies and Site Data" section, choose your preferences
4. Use "Manage Data" to view and delete specific cookies
5. Use "Manage Permissions" to block cookies from specific websites

Safari

1. Click "Safari" in the menu bar and select "Preferences"
2. Click the "Privacy" tab
3. In the "Cookies and website data" section, select your preference
4. Click "Manage Website Data" to view and delete specific cookies
5. Use "Remove All" to delete all stored data

Microsoft Edge

1. Click on the three-dot menu and select "Settings"
2. Click "Cookies and site permissions" in the left menu
3. Select "Cookies and site data"
4. Choose your preferred cookie settings
5. Use "See all cookies and site data" to manage individual cookies

7.2 Opt-Out Links

Some of our third-party partners provide direct opt-out options:

• Google Analytics: Google Analytics Opt-out Browser Add-on
• Facebook: Facebook Ad Preferences
• Google Ads: Google Ads Settings
• Network Advertising Initiative: NAI Consumer Opt-out
• Digital Advertising Alliance: DAA Consumer Choice

7.3 Our Cookie Consent Tool

When you first visit our Website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences by category

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our website footer
• Clearing your browser cookies and visiting our site again
• Contacting us directly using the information provided below

8. Consequences of Disabling Cookies

While you can disable cookies, doing so may affect your experience on our Website. Here's what might happen if you disable certain types of cookies:

Disabling Performance Cookies

Without performance cookies:

• Website loading times may be slower
• We cannot identify and fix technical issues as quickly
• Overall user experience may be reduced
• We cannot optimize our menu presentation based on usage data

Disabling Functionality Cookies

Without functionality cookies:

• You'll need to re-enter your location for delivery estimates each visit
• Your menu preferences and dietary restrictions won't be saved
• The website won't remember your preferred restaurant location
• You'll lose personalized menu recommendations
• Interface customizations will be reset

Disabling Marketing Cookies

Without marketing cookies:

• You may see less relevant advertisements
• You might miss personalized promotional offers
• Ad effectiveness cannot be measured
• You may see the same ads repeatedly

9. Do Not Track Signals

Some web browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. These features are not uniform across browsers, and there is no standard for how websites should respond to these signals.

Currently, our Website does not respond to "Do Not Track" browser signals or mechanisms. However, we provide you with other options to control tracking as outlined in the "How to Manage Cookies" section above.

We continue to monitor developments in this area and may update our practices as industry standards evolve. If you wish to limit tracking, we recommend using the browser settings and opt-out tools mentioned in this policy.

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational, legal, or regulatory reasons.

When we make material changes to this Cookie Policy, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you through a prominent notice on our Website
• Send you an email notification if you have subscribed to our communications
• Request your consent again if required by applicable law

We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. Your continued use of our Website after any changes constitutes your acceptance of the updated Cookie Policy.

11. Contact Us

If you have any questions about this Cookie Policy, our use of cookies, or your choices regarding cookies, please contact us using the following information:

When contacting us about cookies, please include:

• Your name and contact information
• Details about your cookie-related question or concern
• Your browser type and version
• The specific page or feature where you encountered issues

We will respond to your inquiries within 5 business days. If you need immediate assistance with cookie settings, you can use your browser's help resources or the opt-out links provided in this policy.

12. More Information

For additional information about cookies and online privacy, you may find the following resources helpful:

Educational Resources

• All About Cookies - Comprehensive guide to cookies
• Cookiepedia - Cookie database and information
• ICO Cookies Guide - UK regulator's guide to cookies

Browser Help Pages

• Google Chrome Cookie Help
• Mozilla Firefox Cookie Help
• Safari Cookie Help
• Microsoft Edge Cookie Help

Industry Tools

• Your Online Choices - European interactive advertising opt-out
• AdChoices - US advertising industry opt-out tool
• AdChoices Canada - Canadian advertising opt-out tool

Remember: This Cookie Policy is part of our broader commitment to transparency and privacy. For complete information about how we handle your personal data, please also review our Privacy Policy and Terms of Service.